Privacy Policy

  1. General

3 OAKS MUSIC, in its capacity as data controller, attaches great importance to the protection and respect of your private life. We commit ourselves to ensure the best level of protection to your personal data in conformity with the European and French regulations.
For any information on the protection of personal data, we invite you to consult the website of the Commission Informatique et Liberté
This policy is intended to inform you of our practices regarding the collection, use and sharing of information that you may provide to us through our website In the event that you subscribe to products offered on the site, the company responsible for processing the data collected in the context of this subscription is 3 OAKS MUSIC, whose head office is located at La Chauvinais 44670 La Chapelle Glain – France.
This policy (as well as our General Terms of Use) presents the way we treat the personal data we collect and that you provide to us. We invite you to read this document carefully to learn about and understand our personal data processing practices.

  1. Collection and Use of Personal Information

The personal data we collect varies depending on how you use our services. The data we collect or hold about you is either provided directly by you or collected by a third party (Google) from your activity on our website.

What personal data do we collect?

We collect and process in particular your name, first name, address, email address, password, IP address, connection data and navigation data, order history, complaints.

When is personal data collected?

We collect the information you provide to us when:
you create your customer account on our site (3 OAKS MUSIC)
you place an order on our site (3 OAKS MUSIC)
you navigate on our site and consult products (3 OAKS MUSIC and Google)
you contact our Customer Service for a request for information or a quote (3 OAKS MUSIC).

For which purposes are personal data collected?

3 OAKS MUSIC uses your personal data mainly for the following purposes:

  • The management of orders and customer relations
  • The payment of your orders or subscriptions
  • The personalization of our services and the messages we send you
  • The fight against fraud
  • The security of our site
  • Personalization of online advertising (targeted advertising)
  • Customer knowledge and statistics and performance of our site
  1. On what legal basis is your personal data processed?

The processing of your personal data is justified on different grounds (legal basis) depending on the use we make of the personal data. Below you will find the legal bases that we apply to our main processing operations.
Among the applicable legal bases:
Contract: the processing of personal data is necessary for the performance of the contract to which you have consented.
Consent: you agree to the processing of your personal data by means of an express consent (check box, click ….). You can withdraw this consent at any time.
The law: the processing of your personal data is made compulsory by a legal text.

  1. Duration of storage

Most data (e.g. your customer account information and order history) is kept for as long as you are an “active” customer and for a period of 5 years after your last activity. Your data is then archived with restricted access for an additional period of time for limited purposes authorized by law (payment, warranty, disputes …). After this period, they are deleted.

  1. Who are the recipients of your data?

Use of the data by 3 OAKS MUSIC

The data collected on the site of 3 OAKS MUSIC are only intended for the functioning of our site and the services which we propose. It is about useful data for the connection to your account, the invoicing, the customer relation, the history of your purchases or the personalization of your account. Your banking data do not pass through our site at any time and are therefore neither consulted nor kept. Only our banking service providers (Paypal) have access to this data.

Data sharing with a third party (Google)

For advertising targeting: we use tracking technologies including cookies to tailor advertising to your needs and interests. This data is transmitted and managed directly by Google (Google Adwords).
To improve our customer knowledge: in the form of navigation statistics (pages consulted, duration of consultation, language, country, browser). This data is aggregated and anonymized (Google Analytics).

  1. Your rights and choices

How to express your choices on the use of your data?

We are actively working on improving our choice manager accessible from your account to allow you to better control the use of your data. It will be available soon. You can withdraw your consent or object to the uses of your data described above at any time:

  • Online by going to your account under “My Options” (coming soon)
  • By email from the contact form
  • By mail to the address: 3 OAKS MUSIC Patrick DESFORGES La Chauvinais 44670 La Chapelle Glain – France.
    If you proceed by email or mail, it is advisable to indicate your name, first name, email and address and by mentioning the reason for your request and/or the right you wish to exercise. You can for example specify one or more of the following reasons:
  • To stop sharing data for statistical/customer knowledge purposes
    “Opposition to sharing with third parties for statistical purposes
  • To stop advertising targeting
    ” Opposition to sharing with third parties for targeted advertising
    You can also manage your cookies by going to the cookie manager located on your account page.
  • To delete your customer account
    To delete your customer account, go to “Delete my account”.

What are your rights regarding the use of personal data?

In accordance with the regulation on the protection of personal data, you can exercise your rights (access, rectification, deletion, opposition, limitation and portability if necessary) and define the fate of your personal data by email or by mail: 3 OAKS MUSIC, La Chauvinais 44670 La Chapelle Glain. In order to allow us to answer quickly, we thank you for indicating your name, first name, e-mail and address. An answer will be sent to you within 1 month following the reception of the request. You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), notably on its website

What about the personal data of minors?

3 OAKS MUSIC does not process data specifically concerning minors. It is up to the parents and to any person exercising parental authority to decide if their minor child is authorized to use the services proposed by 3 OAKS MUSIC

Updated on 22/12/2021 – All rights reserved


  1. Generalities

During the consultation of our site, cookies are deposited on your computer, your mobile or your tablet. These cookies allow, for example, to identify you to access your account or to memorize your choices of personalization of the site. This page allows you to better understand how cookies work and how to set them.

  1. What is a cookie?

A cookie is a small text file placed on your computer when you visit a site or view an advertisement. It records information relating to your navigation on the sites and makes it possible to send you personalized services. Cookies are managed by your Internet browser (Firefox, Safari, IE, Chrome…).

  1. Who issues cookies on 3 OAKS MUSIC ?

The cookies 3 OAKS MUSIC

They are cookies deposited by 3 OAKS MUSIC on your computer for the needs of navigation on our site, the optimization and the personalization of our services. Some of these cookies are necessary for the functioning of our site. They allow you to use certain features. Without these cookies, you will not be able to use our site normally. Others allow us to personalize your experience on our site by remembering your choices for personalizing certain features of the site.

Third party cookies

These are cookies deposited by a third party company: Google Inc. These cookies are of two kinds:

  • Advertising cookies (Google Adwords) that allow us to identify your interests through the pages consulted on our site and personalize the advertising offer that is sent to you on our site or on other sites. They may be deposited when you browse our site or when you click on an advertisement. Rejecting advertising cookies does not affect the use of our site. Rejecting advertising cookies does not stop ads from being displayed on our site, but they will no longer be targeted. We do not have control over the cookies placed by advertising agencies that act on their own behalf.
  • Statistical cookies (Google Analytics) that allow us to collect aggregate data on the use you make of our site. They allow us, for example, to measure the general audience or the most visited pages. They also allow us to improve the functioning of our site.
  1. Accepting or Rejecting Cookies

There are several ways to manage cookies.

Setting up your Internet browser

You can choose to deactivate these cookies at any time. Your browser can be set to notify you of cookies that are placed on your computer and ask you to accept them or not. You can accept or refuse cookies on a case-by-case basis or systematically refuse them once and for all. We remind you that the setting is likely to change your conditions of access to our services requiring the use of cookies. If your browser is configured to refuse all cookies, you will not be able to make purchases or take advantage of essential functions on our site. In order to manage cookies in a way that best suits your needs, we invite you to set your browser’s parameters in accordance with the purpose of cookies as mentioned above.

Settings from the cookie management interface (coming soon)

If you do not want 3 OAKS MUSIC to deposit cookies on your machine, you can at any time access and modify your choices in this matter from your account, My Options tab.

  1. More information on cookies

On the CNIL website: CNIL

Updated on 22/12/2021 – All rights reserved